Disclaimer
By accessing and browsing our website, you
accept, without limitation or qualification,
the Legal Policy set forth by the organization,
as well as any other law or regulation that
applies to the Site, the Internet or the Worldwide
Web.
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Privacy Policy
Perfect Creations has created this privacy
statement in order to demonstrate our firm commitment
to privacy. The following discloses our information
gathering and dissemination practices for our
website.
Our site's registration form requires users
to give us contact information (like their name
and email address). The customer's contact information
is used to contact the visitor when necessary.
Our site uses an order form for customers to
request information, products, and services.
We collect visitor's contact information (like
their email address) and financial information
(like their account or credit card numbers).
Contact information from the order form is used
to send orders to our customers.
The customer's contact information is used
to get in touch with the visitor when necessary.
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Shipping Policy
How to order the
products?
What is minimum quantity to be ordered?
Are prices given
on the website include shipping charges?
What is FOB price?
How will i determine
shipping charges?
What are mode of
transportation available and what arrangements
i need to receive my shipment?
What would be transit
time for my shipment?
What would be lead
time for my shipment?
Do you ship freight
pre paid shipment?
Do you ship COD?
What are the payment
options available?
Do you have any
sample policy?
What are the currencies
you accept?
Is my shipment insured
for damage?
Can i get my shipment
fully insured for any major breakage / damage
or loss?
What i have to do
if i got damaged shipment or find breakage inside
the boxes?
Is delivery of my
shipment guaranteed?
Are products shown
on your website are legal to import?
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1. How to order the
products?
1.Browse the product category you are interested
in.
2.Select item of the products you want to buy
from the website.
3.Decide upon the quantity of each item.
4.Submit your order through inquiry form / email
/ fax or telephone.
After getting your order, we'll email you your
Performa invoice within 24 hours.
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2. What is minimum
quantity to be ordered?
You must order 2 dozen per any particular
item. Also, your total order must be of worth
US$500.00
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3. Are prices given on
the website include shipping charges?
No. All prices are FOB new Delhi and does
not include any shipping / freight charges.
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4. What is FOB price?
Items shipped directly from the factory,
which are noted as Freight-On-Board (FOB), are
billed an additional cost for shipping, handling
and insurance charges.
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5. How will i determine shipping
charges?
Shipping charges depends upon the following:
1.Weight / volume of your shipment.
2.Destination of the shipment.
3.Mode of transportation-air cargo , Ocean or
courier /express mode.
After getting your order we'll determine approximate
weight / volume of your order and then calculate
shipping cost according to rates applicable to
that destination as per your choice of mode of
transportation.
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6. What are mode
of transportation available and what arrangements
i need to receive my shipment?
You can select any of the following:
1
.Air Cargo - cargo facility
of various airlines like Lufthansa, Swiss Air,
Air France etc.
(You need to have an import agent at your nearest
airport and local transportation arrangements
from airport to warehouse)
2. Courier/Express - Express
door delivery service of UPS / FedEx / DHL / TNT.
(Your shipment will be delivered at your given
address. You need not to have any import agent
and local transport arrangements.)
3 .Ocean Freight - various
shipping / container line available.
(you need to have an import agent at your nearest
seaport and local transportation arrangements
from seaport to your warehouse)
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7. What would be
transit time for my shipment?
1. Air Cargo -
12-15 days approximately.
2. Courier / Express - 4-6
days through UPS / FedEx etc.
3. Ocean freight - Depends
upon the destination and schedule of container
line.
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8. What would
be lead time for my shipment?
Your order will be dispatched from New
Delhi (India) and for a normal shipment we need
3-4 week time to dispatch your order. However
for large orders it is decided mutually as per
the order size.
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9. Do you ship freight pre
paid shipment?
Yes! we ship "Freight prepaid"
at our end as well as "Freight collect"
at your end shipments. If you pay freight of your
order given along with your invoice we'll ship
your shipment "Freight prepaid" and
you need not to pay any shipping charges at your
end except local duties / tax .
If you have pre arrangements with any shipping
agency then we'll ship your order as "Freight
collect" using your account with that shipping
agency.
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10. Do you ship
COD?
No. We do not have any such arrangements.
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11. What are the
payment options available?
You can pay for your order through following mode
of payments:
1 .Wire transfer of money.
2 .International Money order.
3 .Banker's Cheque.
4 .Personal/Business Cheque.
5. Letter of Credit (LOC or LC) only for
large orders.
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12. Do you have any sample
policy?
Yes! we welcome our new buyers to evaluate our
service and product quality. You can order for
our sample kit of worth $400.00.we'll send you
wide variety of our products in your sample kit.
Sample kit will be dispatched within 1-2 week
after getting payment through UPS/FedEx service
to your address.
Sorry we do not provide any free sample.
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13. What are the
currencies you accept?
We prefer US dollars. We also accept
Euro Dollars, GBP, Australian dollars.
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14. Is my shipment
insured for damage?
It depends upon insurance policy of the
carrier. Generally UPS / FedEx etc. insured shipment
for breakage/damage or loss. But they provide
risk cover upto worth US$ 100.00 maximum.
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15. Can i get my
shipment fully insured for any major breakage
/ damage or loss?
Yes! we can insured your shipment fully
by purchasing insurance policy of carrier / other
agency for a nominal extra charge.
This extra charge (cost of insurance) depends
upon the sum assured for any particular shipment.
Insurance claim settlement are subject to fulfillment
of import laws and custom clearances in destination
country. If shipment is held by custom or any
other agency due to any reason, consignee will
not be entitled for any insurance claim amount.
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16. What i have
to do if i got damaged shipment or find breakage
inside the boxes.
Count parcels and inspect the shipment
before signing the delivery receipt. If damage
or shortage is apparent, please note it on the
delivery receipt along with the signature of the
delivery person verifying the same. Save the damaged
carton for inspection purposes. Open all packages
immediately and inspect the merchandise to see
if it is in good condition. If concealed damage
(damage to materials inside a package with no
external damage evident) is exposed, notify us
immediately through our feedback form email to
you after every shipment. We must notify carriers
within 7 days, or they may deny liability. Check
merchandise against the packing slip. If an overage
or shortage exists, or if there are any other
problems with an order, notify us within 7 days
after receipt of merchandise.
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17. Is delivery
of my shipment guaranteed?
All deliveries are guaranteed subject
to custom clearance and import law clearances
in destination country although our all responsibilities
limits to the port of loading. We request all
of our buyers to check their state/country laws
related to different products we deals in before
buying. Order once placed will not be cancelled
and payment done will not be returned. Shivam
International do not have responsibility if certain
products are not allowed /permitted in buyer's
state /country and the shipment is not delivered
due to any such reason. It is buyer's responsibility
to check law in his country before placing orders
with us. Shivam International will not be held
responsible for any consequences faced by buyer
due to import of our products which are not allowed
in his state or country.
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18. Are products shown
on your website are legal to import?
Every country has its own import law and restrictions
on certain products. We request all of our buyers
to check their state/country laws related to different
products we deals in before placing orders with
us.Shivam International will not be held responsible
for any consequences faced by buyer due to import
of our products which are not allowed in his state
or country will.
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If you have any other query please do not hesitate
to
contact us.
