By accessing and browsing our website, you accept, without limitation or qualification, the Legal Policy set forth by the organization, as well as any other law or regulation that applies to the Site, the Internet or the Worldwide Web.

Perfect Creations has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for our website.

Our site's registration form requires users to give us contact information (like their name and email address). The customer's contact information is used to contact the visitor when necessary.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers.

The customer's contact information is used to get in touch with the visitor when necessary.

Items shipped directly from the factory, which are noted as Freight-On-Board (FOB), are billed an additional cost for shipping, handling and insurance charges.

Shipping charges depends upon the following:
1.Weight / volume of your shipment.
2.Destination of the shipment.
3.Mode of transportation-air cargo , Ocean or courier /express mode.

After getting your order we'll determine approximate weight / volume of your order and then calculate shipping cost according to rates applicable to that destination as per your choice of mode of transportation.

You can select any of the following:
1 .Air Cargo - cargo facility of various airlines like Lufthansa, Swiss Air, Air France etc.
(You need to have an import agent at your nearest airport and local transportation arrangements from airport to warehouse)

2. Courier/Express - Express door delivery service of UPS / FedEx / DHL / TNT.
(Your shipment will be delivered at your given address. You need not to have any import agent and local transport arrangements.)

3 .Ocean Freight - various shipping / container line available.
(you need to have an import agent at your nearest seaport and local transportation arrangements from seaport to your warehouse)

Your order will be dispatched from New Delhi (India) and for a normal shipment we need 3-4 week time to dispatch your order. However for large orders it is decided mutually as per the order size.

Yes! we ship "Freight prepaid" at our end as well as "Freight collect" at your end shipments. If you pay freight of your order given along with your invoice we'll ship your shipment "Freight prepaid" and you need not to pay any shipping charges at your end except local duties / tax .

If you have pre arrangements with any shipping agency then we'll ship your order as "Freight collect" using your account with that shipping agency

It depends upon insurance policy of the carrier. Generally UPS / FedEx etc. insured shipment for breakage/damage or loss. But they provide risk cover upto worth US$ 100.00 maximum.

Yes! we can insured your shipment fully by purchasing insurance policy of carrier / other agency for a nominal extra charge. This extra charge (cost of insurance) depends upon the sum assured for any particular shipment.

Insurance claim settlement are subject to fulfillment of import laws and custom clearances in destination country. If shipment is held by custom or any other agency due to any reason, consignee will not be entitled for any insurance claim amount.

Count parcels and inspect the shipment before signing the delivery receipt. If damage or shortage is apparent, please note it on the delivery receipt along with the signature of the delivery person verifying the same. Save the damaged carton for inspection purposes. Open all packages immediately and inspect the merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us immediately through our feedback form email to you after every shipment. We must notify carriers within 7 days, or they may deny liability. Check merchandise against the packing slip. If an overage or shortage exists, or if there are any other problems with an order, notify us within 7 days after receipt of merchandise.

All deliveries are guaranteed subject to custom clearance and import law clearances in destination country although our all responsibilities limits to the port of loading. We request all of our buyers to check their state/country laws related to different products we deals in before buying. Order once placed will not be cancelled and payment done will not be returned. Shivam International do not have responsibility if certain products are not allowed /permitted in buyer's state /country and the shipment is not delivered due to any such reason. It is buyer's responsibility to check law in his country before placing orders with us. Shivam International will not be held responsible for any consequences faced by buyer due to import of our products which are not allowed in his state or country.

Every country has its own import law and restrictions on certain products. We request all of our buyers to check their state/country laws related to different products we deals in before placing orders with us.Shivam International will not be held responsible for any consequences faced by buyer due to import of our products which are not allowed in his state or country will.